Support

Last updated: October 20, 2026

Contact us

Email [email protected] and we'll get back to you as soon as we can. To help us help you, include:

  • What happened, and what you expected.
  • Your boop! version (Settings > Version) and your iPhone model and iOS version.
  • Your Boop ID if you're comfortable sharing it (Settings > Boop ID copies it).
  • A screenshot, if you can.

boop! is not monitored in real time. If you or someone else is in danger, contact your local emergency services.

Common questions

I'm not getting my sign-in code

Check that the country and number are right, wait for the countdown, then tap Resend code. Codes arrive by text message. If it still doesn't come, try Sign in with Apple or Google; you can add your phone number afterwards.

I'm not getting boop notifications

In the iPhone Settings app, open Notifications > boop! and allow alerts. Check that a Focus isn't silencing the app. In boop!, open Settings and look at the Notifications section: it should show "Registered" and "Saved". If not, send us a screenshot of it.

How do I add someone?

Tap the + button at the top right. You can search by phone number or @handle, choose someone from your Contacts, scan their QR code, or share your own link or code. They have to accept before you can boop each other. If they aren't on boop! yet, you can invite them by text.

How do I send a boop?

Hold the boop! button next to their name. If you'd rather tap, turn off "Hold to boop" in Settings.

Can I rename someone or change my name and photo?

Tap a person's name to give them a private nickname (only you see it) and choose their widget colour. Your own name and photo are at the top of Settings.

How do I use the widget?

Touch and hold your Home Screen, tap +, search for boop!, and add the widget. Pick who it boops. If it says "Open boop! to sign in", open the app once. On the Lock Screen you may be asked to unlock before it sends.

How does Supporter work, and how do I restore it?

Supporter is a one-time purchase (no subscription) that unlocks unlimited connections. Find it on the Home screen or in Settings. If you reinstall or get a new iPhone, open the Supporter screen and tap Restore Purchases. Refunds are handled by Apple at reportaproblem.apple.com.

How do I block or report someone?

Swipe their name in your list and tap Report, or tap their name and choose Report & block. They are removed from your list, and we review reports.

How do I delete my account or export my data?

In Settings, choose Delete account, or Export my data to save a copy of your profile and connections. If you can't open the app, use the Account Deletion Request Page. See the Privacy Policy for what deletion removes.

More

Read the User Guide, our Terms of Service and our Privacy Policy.